Helpdesk: General FAQ

What is the Medical English Online Course course?
This course is a special English language program designed to help you learn important Medicine and Health Care and other job-related language skills.

What are “Certificates”?
Certificates are awarded automatically when a student completes any module with a grade of 85% or higher.  Note: Sometimes teachers will disable or delay certificates for any number of reasons. In that case you will need to contact them and get the exact reason.

What are “Modules”?
A Module is a just group of Units organized by subject. 

What are “Units”?
A Unit is just a collection of Activities organized by theme.

What are “Activities”?
An Activity is an interactive lesson where you learn and practice new vocabulary. Some are grades and some are. pass/fail. 

What are Vocabulary Terms
Vocabulary Terms are the building blocks of activities and units. They are just important "words, phrases, and concepts" in the area you are studying.

Does this course teach USA English or UK English?
All pronunciations of key terms are given in both USA and UK English. Spelling, grammar and usage is either UK or USA English depending on the unit author. We are planning to have all spelling in both USA and UK variants by the end of 2023.

Can I change my Account type from Student to Teacher or Vice-Versa?
No sorry,  but you can just delete your account and create a new one.

What pronunciations are available?
All pronunciations of key terms are given in both USA and UK English. We are planning to add more popular dialects soon including Irish, Australian, and Indian.

I lost my password. Help!
Any user can reset their password by using the "lost password" link on the Login Page, provided that they still have access to their email account. If you don't get any email, please check your spam folder.

How do I delete my Account?
Sign in to your account and select My Account -> My Profile from the top menu. Scroll to the bottom of the page. You will see a red button to delete your account. If you click this button, all your personal information will be erased and completely "forgotten" by our system. This is a GDPR-compliant solution which cannot be undone.Thanks for trying us out... and sorry to see you go!